Privacy policy

CozySwim is operated by [registered business name] (ABN [ABN]), based in Western Sydney, NSW. This policy explains what personal information we collect and what we do with it, in line with the Australian Privacy Principles.

When you order: your name, email, phone number, delivery address, what you bought, and any name you ask us to embroider. When you contact us or join our mailing list: your name, email and message.

We do not see or store your card details. Payments are processed by our payment provider, Airwallex.

To send your order, tell you where it is, answer your questions, and handle exchanges and returns. If you've joined our mailing list we'll email you news and offers; every email has an unsubscribe link.

Only the services we need to run the shop: Australia Post (delivery), Airwallex (payment), Cloudflare (website hosting and our order database) and Resend (email). Some of these store data outside Australia. We don't sell your information.

Our products are for children but our shop is for adults. The only information about a child we hold is a name you choose to have embroidered.

The site remembers your cart in your browser so it's still there when you come back. We don't use advertising trackers on this site at present; this policy will be updated if that changes.

Email hello@cozyswim.com.au and we'll send you what we hold, correct it, or delete it. We keep order records for seven years because tax law requires it.

If you're not happy with how we've handled your information, tell us first. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.